Terms and Conditions

Siyona Bakers

Effective Date: 1st February 2026

Welcome to Siyona Bakers. By accessing our website, mobile application, social media pages, placing an order, or using any of our services, you agree to comply with and be bound by the following Terms and Conditions.

Please read these Terms carefully before using our services.

1. Definitions

“Company”

Refers to Siyona Bakers.

“User”, “Customer”, “You”

Refers to any individual accessing or using our services.

“Services”

Refers to the website, mobile application, social media platforms, physical stores, ordering systems, delivery services and all products provided by Siyona Bakers.

“Products”

Refers to cakes, pastries, desserts, bakery items, beverages and all food products sold by Siyona Bakers.

2. Eligibility

By using our Services, you confirm that:

● You are legally capable of entering into a binding agreement.

● The information provided by you is accurate and complete.

● You will use our Services only for lawful purposes.

Users under the age of 18 years must use the Services under parental or legal guardian supervision.

3. Orders and Acceptance

● All orders placed through Siyona Bakers are subject to availability and acceptance.

● Siyona Bakers reserves the right to refuse or cancel any order at its discretion.

● Once an order is confirmed, users may receive confirmation through SMS, email or WhatsApp.

● Product images displayed online are for representation purposes only. Actual products may slightly vary in design, decoration, colour or presentation.

4. Pricing and Payments

● All prices displayed are in Indian Rupees (INR) unless otherwise specified.

● Prices may change without prior notice.

● Taxes, delivery charges and additional charges may apply during checkout.

● Payments may be made through:

○ UPI

○ Debit/Credit Cards

○ Net Banking

○ Wallets

○ Cash on Delivery (where applicable)

Siyona Bakers reserves the right to cancel orders in cases of failed payments, pricing errors or suspected fraudulent transactions.

5. Delivery Policy

● Delivery timings are estimates and may vary due to traffic, weather conditions, operational delays or unforeseen circumstances.

● Customers are responsible for providing accurate delivery details.

● Siyona Bakers shall not be responsible for failed deliveries caused by incorrect addresses, unreachable phone numbers or recipient unavailability.

● Once delivered, responsibility for the products passes to the customer.

6. Cancellation and Refund Policy

Order Cancellation

● Orders once confirmed may not always be eligible for cancellation.

● Custom cakes and personalized orders cannot be cancelled once preparation has started.

● Cancellation requests must be made as early as possible.

Refunds

Refunds may be issued in the following situations:

● Failed payment with amount deducted

● Non-delivery of order

● Incorrect product delivered

● Damaged product delivered

Refund timelines may vary depending on the payment method and banking provider.

7. Product Quality and Allergies

● Siyona Bakers strives to maintain high quality and hygiene standards.

● Products may contain or come into contact with:

○ Nuts

○ Dairy

○ Gluten

○ Soy

○ Chocolate

○ Artificial colours or flavours

Customers with allergies or dietary restrictions are advised to contact Siyona Bakers before placing an order.

Siyona Bakers shall not be held liable for allergic reactions resulting from undisclosed food sensitivities.

8. User Responsibilities

Users agree not to:

● Misuse the website or services

● Provide false information

● Attempt unauthorized access to systems

● Spread malware or harmful software

● Post offensive, defamatory or unlawful content

● Violate intellectual property rights

Any violation may result in suspension or termination of access to the Services.

9. Intellectual Property

All content available on Siyona Bakers platforms including:

● Logos

● Product names

● Images

● Designs

● Text

● Graphics

● Website content

is the intellectual property of Siyona Bakers and may not be copied, reproduced or distributed without prior written permission.

10. Promotional Offers

● Promotional offers, discounts and coupon codes are subject to separate terms.

● Siyona Bakers reserves the right to modify or discontinue promotions without prior notice.

● Offers cannot be exchanged for cash unless explicitly stated.

11. Third-Party Platforms

Siyona Bakers products may also be available through third-party platforms.

Orders placed through such platforms are additionally governed by their own terms and conditions, privacy policies and refund policies.

12. Limitation of Liability

To the maximum extent permitted by law:

● Siyona Bakers shall not be liable for indirect, incidental or consequential damages.

● Siyona Bakers shall not be responsible for delays caused by circumstances beyond reasonable control.

● Liability, if any, shall not exceed the amount paid for the relevant order.

13. Data Privacy

Use of personal information is governed by the Siyona Bakers Privacy Policy.

By using the Services, users consent to the collection and use of information as described in the Privacy Policy.

14. Termination of Services

Siyona Bakers reserves the right to suspend or terminate access to its Services without prior notice if:

● Users violate these Terms and Conditions

● Fraudulent activity is suspected

● Required by law or legal authorities

15. Force Majeure

Siyona Bakers shall not be held liable for failure or delay in performance caused by events beyond reasonable control including:

● Natural disasters

● Government restrictions

● Internet failures

● Strikes

● Pandemics

● Technical disruptions

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of these Terms shall be subject to the jurisdiction of the competent courts.

17. Changes to Terms and Conditions

Siyona Bakers reserves the right to update or modify these Terms and Conditions at any time.

Updated versions will become effective immediately upon posting on official platforms.

Continued use of the Services after such updates constitutes acceptance of the revised Terms.